Update 6/13/2020: Replacement unit was received on 6/12 and so far the replacement is in good working order. Upgrading to 5 stars due to motivated customer service. Update 6/10/2020: Customer service reached out to us and offered a refund or replacement. Another unit is being shipped on 6/13.
https://www.amazon.com/Gamecube-Controller-Controllers-Nintendo-Compatible/dp/B07BS5TXBF