When you have that, contact PayPal via phone (log on to your account and click contact at the bottom of the page, or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address.

​https://www.paypal-community.com/t5/Security-and-Fraud-Archives/Facebook-Scam-for-Yeti-Cooler-and-Dispute-Declined/td-p/2821766