The smart dongle is detected in windows 10 and the red light is on inside the mouse and yet it does not work. I have tried basic trouble shooting and looking for support but it still won’t work. Overall the unit is flimsy plastic and the battery case in specific is a thin piece of plastic.
https://www.amazon.com/EIGIIS-Ergonomic-Trackball-Handheld-Wireless/dp/B07F7H3PYT

