If you’ve previously paired your Bluetooth device, remove your paired Bluetooth device from Alexa. Then try pairing it again. Related Help Topics. Remove Paired Bluetooth Devices from Your Echo Device; Remove Paired Bluetooth Devices from Your Echo Show; Pair Your Phone or Bluetooth Speaker to Your Echo Device
https://www.amazon.com/gp/help/customer/display.html?nodeId=G5TUMJ2NPD6F44UW

