We put customers at the heart of everything we do. When we say “customer,” we commonly associate it with a person who purchases goods or services. But according to famed management consultant Joseph Juran, an organization has both external and internal customers. The external customer is the person who purchases goods or services, while the […]

https://www.manilatimes.net/2021/01/09/business/columnists-business/being-in-the-position-to-win-starts-from-within/825205/