Chargeback FAQ | Amazon Pay Help – pay.amazon.com

The transaction must be for the sale of physical goods, like books and DVDs. The Payment Protection Policy does not apply to transactions that include intangible goods, including services, digital content, or cash equivalents such as gift cards. … reply to the email notification or write to amazon-payments-cb-seller-info@amazon.com.

https://pay.amazon.com/help/201749690