You can load Stored Value, a Monthly Pass or a Day Pass onto a Compass Card. Learn which product is right for you at translink.ca. Request a Refund. Refunds can be made by calling Compass Customer Service at 604-398-2042. Visit our Help page for more information, including options to submit a request either in-person or by mail. How to Request a Refund. Requests for refunds can be made the …