Good Morning Britain viewers have blasted smart motorways as “unsafe” and “frightening” as people claim “safety is secondary” on them. A smart motorway uses traffic management methods to increase capacity and reduce congestion in particularly busy areas, some of which can include the removal of the hard shoulder. This has resulted in safety concerns for cars that need to breakdown.
https://www.examinerlive.co.uk/news/tv/good-morning-britain-viewers-blast-23912098