Posted in Web Oven is Locked – What to Do – Product Help | Whirlpool February 15, 2021 Thank you for your inquiry. Our chat service hours are Monday – Friday from 8 a.m. – 8 p.m. Saturday from 8 a.m. – 4:30 p.m. EST. https://producthelp.whirlpool.com/Cooking/Wall_Ovens_and_Ranges/Product_Info/Oven_Product_Assistance/Oven_is_Locked_-_What_to_Do